FAQ

Check the common questions first

From opening a number to AI answering and call recordings and summaries, these are the questions we hear most before people get started.

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ZeroCall is a business phone service. You open a 070 business number in the app and manage calls, texts, call recording, call summaries and AI answering in one place. You can run a separate line for your store without giving out your personal number.

Yes. You don't need to buy a SIM or a phone. Install the app and sign up, and your 070 number is created right away. (070 is the Korean prefix for internet phone numbers.)

Yes. Calls and texts go through your ZeroCall 070 number, so customers never see your personal number.

The AI answers repetitive calls such as questions about business hours and location, booking requests and frequently asked questions. It sends you a summary of each call.

Yes. When your hands are full or the store is closed, the AI answers and tells you what each caller wanted.

The AI connects the call to you or a staff member right away.

The AI can also answer calls in languages other than Korean.

Every call is kept as a recording and a summary, and you can check them in the app right away.

Yes. Calls are recorded automatically, and even long calls are summarized in one line. You can review them all at once after closing.

There is no equipment to install. All you need is the app, and it works as it is for one-person businesses and small stores.

The first number you create is free for the first month. On Basic and higher plans, the first month is discounted by the price of the Basic plan. Additional numbers are charged from the first month.

Eco comes with one number. On Basic and Biz you can add more numbers. Prices for additional numbers are on the pricing page.

You pay for what you use. Rates for calls, texts, long texts and picture texts are on the pricing page. All charges are prepaid: you top up credit and use it.

No. Use it as long as you need and stop whenever you want.

Besides opening a number and making calls and texts, ZeroCall includes call recording, summaries and AI answering in the same app. If you are comparing number apps, choose based on the features you need. (ATalk is a Korean 070 number app.)

If your store gets a lot of phone inquiries, you can use a business number, call management and AI answering together. It also works if you keep your chat tool as it is and let ZeroCall answer only the phone. (Channel Talk is a Korean customer chat service.)

No. CallPay is a separate product from ZeroCall plans. Apply to become a CallPay merchant regardless of your plan.

You can check payment history together with call records in the ZeroCall app.

When the call ends, a receipt is sent to the customer by text automatically.

Yes. The operator, Korea AI Telecom Inc., is a facilities-based carrier and handles number porting directly. The number stays the same and only the carrier that manages it changes, so there is no new number to announce to customers. Because this is not call forwarding, there is no forwarding leg charged on every incoming call.

First we review your current structure from your call logs and bills. Next, we check the integration with a test number at one branch, then validate it again with real customer calls. If everything works, we port the numbers and extend to other branches.

Yes, you can keep the phones you use now. A ZeroCall line is added to your current phone equipment. We check your equipment first, and if it is hard to connect, we suggest another way.

If you receive calls through call forwarding, the charge for the forwarding leg disappears. The amount depends on your call volume and current carrier contract, so send us your call logs and bills and we will calculate it for free.