For business / Platform / Security and data
How we handle call data,
published in writing
Where data is stored and for how long, who can access it and when it is deleted are set out in our security policy. Below is a summary of what companies check most often when they review us.
The life of call data
TransferArt. 3
Traffic between web, app and servers is encrypted with TLSProcessingArt. 12
Processed only to provide the service to that customerAccessArt. 5
Your admin sets permissions for each memberRetentionArt. 11
12 months from the end of the call month; business customers can extendDeletionArt. 11
Deleted irrecoverably once the period endsSUMMARY
Six things companies check most often
A summary of articles in our security policy. Click an article number to read the full text.
Kept for 12 months by default, then deletedRecordings, transcripts (STT) and summaries are kept for 12 months from the last day of the month in which the call took place, then deleted automatically. Business customers can extend retention by call month. After the period, data is deleted in a way that cannot be recovered.
Never used for other customersCall data is processed only to provide the service to that user, and is not used for any other customer without consent.
You decide who can see whatIn the admin screen you set permissions for each member (numbers, call history, access to recordings and so on), and revoke them without delay when someone leaves or changes roles.
We do not store payment detailsSensitive payment and settlement information is handled by a payment gateway. We do not store card numbers or other payment details ourselves.
No access without due legal processWe protect the confidentiality of communications under the Protection of Communications Secrets Act, and do not access or disclose call content without a procedure based on law.
Traffic is encrypted in transitAll traffic between web, app and servers is encrypted with HTTPS (TLS). Voice traffic is protected on each leg according to the service architecture.
FULL POLICYThe rest is in the full policySecurity policy effective August 30, 2026. The Korean version governs.
LoggingVulnerability managementProcessor management and oversightIncident responseBackups
LICENSEA registered Korean telecom carrierWe operate under the laws that apply to telecom carriers, including the Protection of Communications Secrets Act.
Facilities-based telecommunications carrierReg. no. 1-01-25-0027
Special-category value-added telecommunications carrierReg. no. 3-01-25-0010
Need security review documents? We will send themChoose “Security review documents” as the inquiry type, and we will confirm what you need and reply.