ZeroCall Terms of Use

These Terms set out the rights, obligations and responsibilities of the Company and users (members), the conditions and procedures of use, and other basic matters relating to the use of the ZeroCall service provided by the Company.

The terms used in these Terms have the following meanings.

1. “Service” means the VoIP number issuance and management, calling and answering functions, AI agent functions, related add-on functions and all other functions incidental thereto provided by the Company.
2. “User (member)” means a person who agrees to these Terms, enters into a service agreement with the Company and uses the Service.
3. “Administrator” means a person who has authority within a member account to configure and manage plans, numbers, AI agents, member permissions and the like.
4. “VoIP number (number)” means a telephone number, virtual number or similar number issued or connected through the Service and used to make and receive calls.
5. “AI agent” means the artificial intelligence-based automated answering function (including voice and text) provided by the Company.
6. “Usage” means the volume of use on which charges are based, such as call minutes/seconds, number of concurrent calls, number of messages, recording/storage capacity and AI processing volume (e.g., tokens/minutes).
7. “Content” means voice, text, files, call recordings, consultation scripts and metadata (such as call records) that a member or a member's customers enter, transmit or store in the Service.

1. The Company posts these Terms on the service screen or website, or notifies members of them by other means.
2. The Company may amend these Terms to the extent that doing so does not violate applicable laws.
3. When the Company amends these Terms, it announces the effective date and the reasons for the amendment together with the current Terms from 7 days before the effective date until the day before the effective date. However, where a change is unfavorable to members or material, the Company announces it from 30 days before the effective date and notifies members individually by in-service notification, email, text message or similar means.
4. If a member does not express refusal by the effective date of the amended Terms, the member is deemed to have agreed to the amended Terms. A member who does not agree to the amended Terms may terminate the service agreement.
5. The Company records and manages members' consent to the Terms (date and time, means and version of the Terms), and members may check their own consent history through the customer inquiry channels.

Matters not set out in these Terms are governed by applicable laws and the operating policies and guides established by the Company (pricing policy, security policy, AI policy, etc.).

Matters relating to the processing of personal information are governed by the Company's Privacy Policy and applicable laws. The Privacy Policy must include all mandatory items.

The Company may provide the following services.

1. VoIP number issuance and management, and functions for making and receiving calls
2. AI agent-based automated answering functions
3. Add-on functions such as call records, recordings and reports, call flows and routing, and API/webhooks

The Company may change all or part of the Service as needed to improve quality, for security or for operational reasons, and gives advance notice of material changes.

The service agreement is formed when a user agrees to the Terms, signs up as a member (or executes a contract or order form) and the Company accepts.

The Company may refuse or defer acceptance in any of the following cases.

1. False information, use of another person's identity, or an application by an unauthorized agent
2. Unpaid charges, a history of past restrictions on use, or a risk of fraudulent use
3. Cases where provision is difficult under laws or Company policy (e.g., for spam or fraud purposes)

1. Members are responsible for keeping their account information (passwords, API keys, etc.) secure.
2. Administrators may grant permissions to members of their organization, and members are in principle responsible for damage arising from the granting of permissions or negligent management of permissions.
3. Members must notify the Company immediately if they suspect that their account has been compromised.

When the Company gives notice to members, it may do so by in-service notification, email, text message or any other reasonable means.

1. The Company and members acknowledge that personal information may be processed in the course of providing the Service, and each complies with its obligations under applicable laws.
2. Where the Company is entrusted with (or entrusts to a third party) the processing of personal information, it complies with the requirements of applicable laws.
3. Where a member must obtain consent to provision to third parties or give notice, the member is responsible for giving the necessary notice, obtaining consent and guaranteeing data subjects' rights (access, correction, deletion, etc.).

The Company may provide artificial intelligence-based functions (the “AI agent”) for purposes such as automating customer service.

Due to the nature of generative AI, AI agent output (answers, summaries, recommendations, classifications, automatically drafted content, etc.) may be inaccurate or incomplete and may contain inappropriate content depending on the situation and context.

Users must decide for themselves whether to use AI agent output, and the Company does not warrant the accuracy, completeness or fitness for a particular purpose of AI agent output.

Users bear final responsibility for reviewing, editing and approving all content provided, sent or posted to customers using the AI agent (answers, guidance, commitments, policy notices, communications about refunds or compensation, etc.).

Users decide for themselves whether to use AI agent output as is, edit it or not use it, and complaints, disputes, claims, damages and liability to third parties arising as a result belong to the user.

Users are responsible for (i) compliance with applicable laws and regulations, (ii) the lawfulness, accuracy and appropriateness of information provided to customers, and (iii) the appropriateness of the processing of data such as customers' personal information (including necessary notices and consent).

Users may configure content generated by the AI agent to be sent or posted automatically without human review (“unreviewed automatic sending”).

Where a user configures and operates unreviewed automatic sending, all consequences and liability arising from it, including incorrect answers, wrong guidance, failure to keep commitments, false or exaggerated statements, customer complaints and disputes, belong entirely to the user.

The Company is not liable for damage arising from a user's configuration and operation of unreviewed automatic sending.

However, this does not apply to damage caused by the Company's intent or gross negligence.

To the extent permitted by applicable laws, the Company is not liable for damage arising from AI agent output or from a user's customer service activities based on it.

However, the Company is liable for damage caused by its intent or gross negligence (to the extent permitted by applicable laws).

In no event is the Company liable for indirect, special or consequential damages (loss of sales, profits or business opportunities, damage to reputation, etc.) (to the extent permitted by applicable laws).

If a third party raises an objection or makes a claim against the Company in connection with a user's use of the AI agent or customer service, the user resolves it at its own cost and responsibility, and if the Company incurs damage in the process (including reasonable attorney's fees), the user compensates the Company to the extent permitted by applicable laws.

1. The Company may issue or connect VoIP numbers to members so that they can use the calling service.
2. To issue a number, the Company may require members to verify their identity (or business), confirm the purpose of use and submit supporting documents, and members must cooperate.

1. Rights to numbers and number resources belong to the Company (or its partner carriers or providers), and members only have the right to use a number during the service period.
2. If a member terminates the service agreement, or if the member's service is suspended or terminated due to unpaid charges or otherwise, the Company may recover, change or suspend the number.
3. The Company is not responsible for loss of contact with customers, loss of business or the like resulting from the recovery of a number, unless caused by the Company's intent or gross negligence.

1. Members must not spoof caller ID numbers or cause them to be spoofed.
2. Members must not use the Service, or allow third parties to use it, for illegal purposes such as spam, fraud, phishing or operating an illegal call center. Sending advertising information for illegal acts is prohibited.
3. In the event of a violation or a risk of violation, the Company may restrict the provision of the Service (suspension, blocking or termination) without prior notice, report to the relevant authorities and submit materials (to the extent permitted by law).

1. Because the Service depends on the internet and third-party telecommunications networks and cloud infrastructure, call quality degradation, delays, dropped calls and temporary outages may occur.
2. The Company may temporarily suspend the Service for system inspection, maintenance, carrier policies, legal compliance or similar reasons, and gives advance notice where reasonably possible.

Depending on the structure of the Service or the policies of partner networks, some emergency calls (112, 119, etc.) or calls to special numbers may be restricted. Members must arrange alternative means outside the Service for emergencies.

1. Members who use the call recording/storage function must comply with applicable laws, including giving customers the required notice and obtaining consent.
2. Recording or listening to a private conversation between other persons may be restricted, and members must operate so as not to violate such restrictions.
3. Legal liability arising from a member's storage, retention or provision of recording files belongs in principle to the member.
4. When AI call answering, speech-to-text conversion of call recordings (STT) or AI summaries are used, call audio and transcripts are transmitted to and processed by AI providers outside Korea (United States) (see the cross-border transfer provisions of the Privacy Policy). Members must inform the other party to the call of this fact through an announcement or similar means and, where required by applicable laws, obtain the necessary consent.

1. Members must hold lawful rights (copyright, authority to process personal information, etc.) or secure legitimate rights of use for the content they enter, transmit or store in the Service.
2. If member content infringes the rights of a third party or violates laws, the member is responsible.

Subscription charges (monthly) and usage-based charges (pay-as-you-go) may both apply to the Service.

Charge items (e.g., monthly number rental, call charges, message charges, recording storage and STT, AI processing volume), unit prices, free allowances, and billing units and rounding rules follow the pricing policy page or order form.

The Company may change its charging criteria and gives advance notice of changes unfavorable to members.

1. Usage is calculated based on measurements in the Company's systems (logs and metering data).
2. If a member cancels mid-term, the member is charged for one unit period (one month) of the subscribed plan.
3. Members may object to a calculation or charge within 7 days of the billing date, and the Company may make adjustments after review within a reasonable scope.

1. Subscription products may be renewed automatically according to the billing cycle (monthly), and use of the Service may be restricted if payment fails.
2. Members must keep their payment method up to date.

1. If a member does not pay charges by the due date, the Company may suspend part or all of the Service.
2. If non-payment continues for a certain period, the Company may terminate the service agreement and recover the number.

1. Where the member's transaction is a consumer transaction (i.e., not a purchase by a business for commercial purposes), withdrawal of subscription may be permitted under applicable laws. In e-commerce transactions, withdrawal for a simple change of mind is generally permitted “within 7 days from the date of supply.”
2. However, withdrawal may be restricted by law, for example where provision of digital content or services has already begun.
3. Usage-based charges (call charges, AI processing volume, storage costs, etc. already incurred) are in principle not refundable, and the refundable scope and calculation method follow the refund policy (or order form).
4. Refunds may involve fees or processing periods depending on the policies of the payment gateway or payment method.

The Company may restrict use of the Service (warning, temporary suspension, blocking or termination) in any of the following cases.

1. Illegal or fraudulent use such as caller ID spoofing, illegal spam or fraud
2. Infringement of others' rights, violations in the processing of personal information, or attempted security breaches
3. Causing service disruption (excessive traffic, abnormal call floods, etc.)
4. Unpaid charges or fraudulent payment

Members may apply to terminate the service agreement through the in-service function or the customer center. The timing of termination and eligibility for refunds follow the plan and refund policy.

The Company may terminate the service agreement if a member materially violates these Terms or the law, or if a violation is not remedied.

1. Whether data is returned or made available for download at the end of the agreement, the method of provision and the retention period follow the Company's data policy or the order form.
2. Some log and settlement data may be retained for a certain period to the extent necessary to comply with laws or handle disputes.

1. Intellectual property rights in the Service and the Company's deliverables included in it, such as software, UI, trademarks, documents and templates, belong to the Company (or the legitimate right holder).
2. Members may use the Company's deliverables only to the extent necessary to use the Service.

1. If a member suffers damage due to the Company's intent or gross negligence, the Company is liable to the extent permitted by applicable laws.
2. Even where the Company is liable, it is not liable for indirect, special or consequential damages (loss of sales, profits or opportunities, damage to reputation, etc.) to the extent permitted by law.

1. The Company is not liable for damage caused by events beyond its reasonable control, such as natural disasters, power outages, network failures, failures of third-party services or causes attributable to the member.
2. Disputes arising from member content or from the member's customer service or operating practices are in principle the member's responsibility.

1. If a dispute arises between the Company and a member, the parties will consult in good faith to resolve it.
2. If the dispute is not resolved through consultation, the laws of the Republic of Korea govern, and the competent court is determined under the Civil Procedure Act and other applicable laws.

This Chapter applies to call center (CC) services and multi-branch management services that the Company provides under a separate service agreement with a business customer (the “Client”). If a provision of this Chapter conflicts with another Chapter, this Chapter prevails, and if the service agreement or the personal information processing entrustment agreement differs from these Terms, that agreement prevails.

1. Agent and administrator accounts for call center services are issued, changed and deleted by the Client, and are created by the Client's invitation or through SSO integration without a member sign-up procedure.
2. Before issuing accounts, the Client is responsible for informing its employees that their account information (name, mobile phone number, department and position) and access records are processed to operate the Service.
3. The Client must regularly review the history of granting and revoking permissions, access records and download records on the administrator screen, and the Company provides lookup and report functions for this purpose.

1. With respect to the personal information of the customers (members, etc.) served that the Client processes through call center services, the Client is the personal information controller and the Company is the processor (trustee), and the scope of entrusted work, protective measures, sub-entrustment and cross-border transfer follow the personal information processing entrustment agreement.
2. The Client is responsible for listing the Company as a trustee in its own privacy policy and for informing data subjects of matters required by law, such as cross-border transfers resulting from call recording and AI processing.
3. Call recording announcements, the setting and extension of retention periods for recordings, transcripts and summaries, and the handling of requests to delete member information follow the Client's instructions, and the Company does not change retention periods or provide data to third parties at its own discretion without instructions.
4. Data subjects' requests for access, correction, deletion or suspension of processing are received and handled by the Client, and the Company cooperates without delay at the Client's request.

For call center services, the Company implements the protective measures described in the Privacy Policy, including retention of personal information access records and monthly review reports, automatic destruction of data whose retention period has expired and a destruction register, suspension of unused accounts and password expiry, encrypted storage of call transcripts, and notice before personal information is viewed.

1. The Company complies with applicable laws, including the Telecommunications Business Act (전기통신사업법), and these Terms, and provides the Service continuously and reliably as set out in these Terms.
2. The Company posts these Terms on the initial service screen and the website (https://zerocall.kr/legal/terms-of-use) so that users can check them at any time, and announces amendments in accordance with Article 3.
3. The Company does not provide the Service on conditions different from these Terms or unfairly require users to accept conditions of use not set out in these Terms.
4. The Company regularly checks compliance with these Terms and applicable laws and corrects any violations without delay once identified.

The Company operates the following channels to handle users' complaints and damage promptly.

1. Phone: 070-5236-0799 (weekdays 10:00–18:00, excluding public holidays)
2. Email: flover@flover.ai (received 24 hours a day)
3. In-service inquiry (received 24 hours a day)
4. In writing: Flover Inc., 2F, 28 Gangnam-daero 146-gil, Gangnam-gu, Seoul

Immediately upon receiving a complaint (or on the next business day for complaints received outside business hours), the Company informs the user that the complaint has been received and of the expected handling date, and notifies the user of the outcome within the following deadlines by type of complaint.

1. If it is difficult to complete handling within the deadline for unavoidable reasons, the Company notifies the user of the reason and the expected handling date within the deadline, and the extension does not exceed the original deadline.
2. The outcome is notified by the means through which the user filed the complaint or by a means designated by the user (phone, email, text message or in-service notification).
3. The Company records complaints received and how they were handled, keeps the records for 3 years, and analyzes the causes of recurring types of complaints to improve the Service.
4. If a user disagrees with the Company's handling, the user may request a re-review and may apply for dispute mediation or damage relief to the Telecommunications Dispute Mediation Committee under the Telecommunications Business Act (142-246 with no area code, www.tdrc.kr) or the Korea Consumer Agency (1372 with no area code, www.kca.go.kr).

1. If the Company cannot provide the Service due to repair, inspection or replacement of facilities, line failures at partner carriers, power outages, natural disasters, national emergencies or other causes beyond the Company's control, it informs users of the reason and duration without delay through in-service notices, email, text messages and the like. Scheduled work is announced at least 7 days in advance.
2. The Company begins recovery as soon as it becomes aware of a service outage and, during the outage, guides users on alternative means such as cancelling call forwarding or switching back to an existing number.
3. If the Service is interrupted for 4 or more consecutive hours, or for a cumulative total of more than 12 hours in a month, for reasons attributable to the Company, the Company calculates the monthly fixed charge for the interrupted time on a daily pro-rata basis and reduces the next bill or refunds it. Separately, users may claim damages under Article 32.
4. If the Company suspends or discontinues all or part of its business, or can no longer provide number or line services due to circumstances of a partner carrier, it individually notifies users of the scheduled suspension or discontinuation date, the reason and user protection measures, and posts them on the website, before the period set by the Telecommunications Business Act.
5. In the case of paragraph 4, the Company supports number porting so that users can move their numbers to another provider or switch services, provides a period (at least 30 days from the date of suspension or discontinuation) during which users can download their data such as call records, recordings and contacts, and refunds in full any prepaid balance and charges already paid for unused periods.

1. The Company protects users' personal information in accordance with the Personal Information Protection Act (개인정보 보호법) and other applicable laws, and specific matters such as the purposes of processing, items, retention periods, provision to third parties, entrustment of processing and cross-border transfer follow the Privacy Policy (https://zerocall.kr/legal/privacy-policy).
2. The Company collects only the minimum personal information necessary for the purposes of processing, limits access to personal information handlers who need it for their work, and stores key information such as passwords, unique identification information and call transcripts in encrypted form.
3. The Company retains personal information access records and reviews them monthly, and regularly checks the status of personal information processing.
4. The Company destroys personal information without delay once the retention period has passed or the purpose of processing has been achieved. Electronic files are deleted by a method that makes recovery or reproduction impossible, paper documents are shredded or incinerated, and the date and time, items, number of records and method of destruction are recorded and managed in a destruction register.
5. If the Company becomes aware of the loss, theft or leakage of personal information, it notifies the affected users without delay and reports to the Personal Information Protection Commission or the Korea Internet & Security Agency in accordance with applicable laws.

1. The Company establishes and implements an internal management plan for personal information and information protection guidelines to protect user information and the confidentiality of communications.
2. The information protection guidelines include the information protection organization and roles, designation of personal information handlers and permission management, access control and access record management, encryption, malware prevention and vulnerability checks, management and supervision of trustees, incident response and reporting procedures, and training of personal information handlers.
3. The Company provides information protection training to personal information handlers at least once a year, checks implementation of the guidelines at least once a year and reflects the results in improvements.
4. Details of the technical and administrative protective measures implemented by the Company are published in the Security Policy (https://zerocall.kr/legal/security).

To oversee personal information protection, the Company designates an executive-level Chief Privacy Officer and maintains a dedicated personal information protection unit reporting directly to that officer.

If the Chief Privacy Officer or the dedicated unit changes, the Company announces it without delay through the Privacy Policy and these Terms.

These Terms apply from the effective date.