For business / Platform / Channels
Many channels,
one answering standard
Phone, text, KakaoTalk, Naver TalkTalk (Korea's main messenger apps) and web chat all follow the same answering manual. Answers do not differ by channel, and records collect in one place and flow into the systems you already use.
Phone
Text
Messenger
Web chat
One
manual
manual
Records
CRMHelpdeskHQONE MANUAL
The same answer, whichever channel the customer uses
When your opening hours change, you edit one place in the manual. Phone and chat never drift apart.
All four channels read the opening-hours entry from the same manual
On a call · AI answering00:42
What are your opening hours?
Weekdays from 10 a.m. to 8 p.m. We are closed on Sundays.
Can I book for 2 p.m. tomorrow?
Tell me the time you would like and your name, and I will log it as a booking request.
VOICEInterrupt it,
Interrupt it,
and it stops to listen
When the caller starts speaking, the AI stops and listens. This is different from a phone menu (IVR) that plays its message to the end while the caller waits.
AICaller
Barge-inThe AI voice stops the moment the caller starts speaking
ONE NUMBER
One number for the whole team
PhoneText
Calls and texts on one numberMake calls and exchange texts on the same number. Customers know one contact point, and the records collect in one place.Agent 1Agent 2Manager
Several people on one numberShare a number with your team and answer together. Add as many numbers as you need.PhoneTabletPC
Any deviceCall on the same number from a smartphone, tablet or PC, and share the records.EXPORTRecords from every channel flow into the systems you already useCall and chat records and summaries are delivered in real time through API and webhooks. The fields and methods are described under Studio in Product modules.
See Studio integration →We will work out which channels to bring together firstTell us which phone and support tools you use and what data you need, and we will reply with the integration scope.