For business / Platform / Outbound
This time,
the AI makes the call
Booking confirmations, absence notices and callbacks for missed calls. AI places the calls people used to make over and over, and logs the result of each one.
AI calls in progressToday · Absence notice
010-****-2231Absence noticeConfirmed
010-****-8810Absence noticeConfirmed
010-****-4417Absence noticeNo answer
010-****-6092Absence noticeOn call
010-****-1375Absence noticeQueued
Each result is logged in the Console · sample screenWHY OUTBOUND
Outgoing calls suit AI better
With incoming calls you never know what the caller will say. With outgoing calls, you set the purpose, and the replies narrow down to a few kinds.
Inbound · incoming callsThe customer sets the purposeIt is hard to predict what will be said.
Outbound · outgoing callsYou set the purposeReplies narrow down to accepted, declined or no answer, so recognition is easier.
Set purpose
Accepted
Declined
No answer
CASEEven when people call,
Even when people call,
one in four calls does not connect
These are the calls agents made over one month at one branch of education company A. Calling back the ones that did not connect is the first task people let slide.
Call attempts4,698
Connected 3,367 · 71.7%
Missed 28%
1,331calls a month that need calling back (base: 4,698 call attempts)
Education company A · one branch, measured over one monthSCENARIOS
How different industries use it
IndustryPurposeType
AcademyFollow-up after a consultation without enrollmentAdvertising · consent needed
AcademyAbsence noticeInformational
AcademyRe-enrollment offerAdvertising · consent needed
HospitalAppointment reminder, no-show preventionInformational
HospitalReturn visit for a checkupDepends on wording
FranchiseBooking and order confirmationInformational
FranchiseWin-back for inactive customersAdvertising · consent needed
CONSENT
Informational and advertising calls are handled differently
Informational · no consent neededNotices that follow from an existing business relationship, such as booking confirmations and absence notices
Advertising · prior consent neededMarketing messages such as re-enrollment offers. These require the recipient's consent under the applicable Korean laws
PILOTHand over a portion first and decide after four weeksAI and your current approach run side by side for the same period and purpose, and are compared on connection rate and number of calls recovered.
See the one-branch pilot →Find out how many outgoing calls you are missingShare your current call attempt and connection data, and we will estimate how much can be recovered.