Transfer to staffAI answering
Only the calls that need you
are put through
If the caller asks for a person, or the question is hard for AI, the call goes to you or your staff. AI handles the rest.
On a call
070-XXXX-XXXXInbound
AI answeringTransfer to staff manualDefault voice
Caller
The conversation shown is a sample for illustration, translated from Korean.
When this happens
What changes with transfer to staff
The situationHow ZeroCall handles it
“I have to take every call myself”
01
Only the calls you need come throughAI handles repeat questions; only calls that need a person are put through.
“I worry customers get frustrated if AI can't answer”
02
Hard questions go straight to a personIf the caller asks for a person or AI can't answer, the call is transferred.
“I need to review transferred calls later”
03
Transferred calls are recorded tooTransferred calls are also kept as recordings and summaries in the app.
What you see in the app
Transferred call
- Customer
- 010-****-1946
- Reason
- Refund question
- Result
- Connected · 2 min 10 s
- Record
- Recording and summary saved
To use this featureAdd AI answering to
Basic or higherKRW 3,000/ group / month10 resolved calls a month included · then KRW 100 eachEstimate your cost →
Basic or higherKRW 3,000/ group / month10 resolved calls a month included · then KRW 100 eachEstimate your cost →