For business / Who answers / Using an outside BPO
Keep your BPO contract
and add AI in front of it
Your current BPO stays in place, and AI takes repeat questions first. Your BPO invoice goes down as fewer calls reach the BPO.
CallerAI CollyCurrent BPO
ZeroCall answers customer calls first and passes only the calls the AI could not finish to your current BPO.Contract keptYour BPO contract stays as it is
EFFECT
Fewer calls reach the BPO
When AI finishes repeat questions first, BPO agents take fewer calls. When the savings show up depends on how your current BPO contract is billed.
Right awayIf your BPO bills per callNext month's BPO invoice goes down by as many calls as no longer reach it.
From the next contractIf your BPO bills a monthly fee per seatCosts go down only when the number of seats does. Use the record of reduced call volume to adjust seats at the next contract.
WHAT CHANGES
What changes and what stays the same
What changesAI finishes repeat questions firstCalls the AI takes are recorded and summarizedRequests are summarized before being passed to the BPO
What stays the sameYour BPO contract and agentsThe number customers callThe tools your BPO already uses
LATERYou can also replace the BPO with ZeroCall agents laterRun them side by side, then compare and decide when the contract ends.
One person on the phones →We calculate how much your BPO invoice could shrinkSend us your BPO invoice and call logs, and we will show how many fewer calls would reach the BPO.