For business / Who answers / Several agents on the phones
Answer every call without adding people,
and reduce seats by as much as the AI takes on
AI takes repeat questions first and hands only calls that need judgment to your staff. We calculate how many seats you could reduce from the calls you receive today.
When the answering order changes
Incoming call
We calculate how many seats you can reduce from the call records you send. The figure is an illustration.AI Colly answers firstRepeat questions such as hours, location, prices and bookings end here
Only calls that need judgmentAgentsPROBLEM
Three things that adding people does not fix
01Time goes to the same questionsCalls that get the same answer every time, such as opening hours, location and prices, take up a large share of agent time.
02Answers differ from person to personWhen each agent explains the same thing differently, the difference comes back as customer complaints.
03Calls leave no recordThe only way to check what was said is the memory of the people on the call.
HOW
Only the calls a person needs to take reach a person
01AI takes repeat questions firstRegister common questions and answers as a manual, and the AI answers within that scope.
02Anything outside the manual goes to staffRequests the AI cannot resolve are transferred to staff, with the request summarized.
03Every call is recordedCalls are recorded, transcribed and summarized. Items that need staff action are pulled into a report.
DIAGNOSISHow much you can reduce,
How much you can reduce,
calculated from your calls
We count the calls you actually receive, not an industry average. The share of repeat questions shows how much the AI can take on and how many people you need.
What the review report coversSample
Repeat questions ○○%
Needs judgment ○○%
- Share the AI can take on
- ○○%
- Current staff → staff needed
- ○ → ○
- Per-seat account fees
- KRW 0
We calculate how many seats you can reduceSend us your call logs and we will report the share of repeat questions and the staffing you need.