For business / Structure / Franchise headquarters
Do you know what your franchisees
tell customers on the phone?
Not a handful of mystery calls: every call at every branch is recorded, summarized and categorized automatically.
Every call is recorded, summarized and categorized.
200/ 200 calls checked · one dot = one call (illustration)
BLIND SPOTS
Three things headquarters cannot see
Answers vary by franchiseeThe same question gets a different answer at each branch.
Scripts are not followedHeadquarters has no way to know whether its guidance is followed on site.
When complaints surfaceMost of the time you find out only after a customer complains.
Before · mystery callsSpot checksOutside staff pick a few calls a month to check. A single branch takes hundreds of calls a month, and only a few of them are reviewed.
ZeroCall · every callEvery call at every branchEvery call is recorded, summarized and categorized automatically, and totals collect on the headquarters dashboard.
REFERENCES
Running across every branch today
WashEnjoyRolled out at every franchise branch
Laundry BoyRolled out at every branch
J EnterRolled out at every branch
Gonggan HeroOperated by us100,000 CS cases a month automated
Call quality at every branch, on one screenTell us how many franchise locations you have and how you run CS today, and we will propose a headquarters rollout.